Frequently Asked Questions
Q. I Can't Sign-up
A. Easiest way to sign up is to go to our home page, enter the details of your property and follow the instructions. If you are still having problems and want to see a video on how to do it (another way - but just as good) - click HERE
Q. I Can't Log-In.
A. When you signed-up for an account, you entered an email address and password. You use these in the "Log-In" box to access your information. If you are entering these and still can not get into the system, try the following.
- Click HERE and enter the email you used to sign-in into the box marked "Forgot Password". This will reset your password to a random number and email that to you. You use the new number to log-in, but can always change it to something else by accessing your details in the system (once logged-in, obviously).
- If this still does not work, your browser settings may be set to something which interferes with our system. Our site requires sessions and cookies to operate. These do not put anything on your computer that we can use to hassle you, they simply record whether you can, or can not, access a page (you are authorized to see the pages you are looking at). Standard settings in Internet Explorer, Firefox and Safari are all fine, but if you have changed your settings to something special, you may not be able to use the system - this is, however, rare.
If you would like instructions on how to clear your browser's cache, type "Clear Cache" and your browser into a search engine of your choice. (eg. "clear cache IE 6") Once you've completed the described steps, please close down your browser and try again.
Q. I Can't See My Property
A. Your property will be listed on dozens of web sites. Select the ones below that you think apply to your listing and search for it - it should be there (the domain names explain the sort of property - so if you entered a house for sale, it will not show on leaselistings.ca but will on findlistings.ca). You can also see your property by logging-in to the admin system and clicking on the "View" button next to the property listing.
Q. I need help!
A. Contact us HERE - it's the easiest thing to do and we will email you back as soon as we can.